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0121 306 0850

FREE UK DELIVERY

FAQ

Like that fortune teller machine in the 1988 movie BIG, let us see if we can answer your questions.....

How do you package my order?

We know how important it is for items to be packaged correctly. We use sturdy cardboard boxes with lots of bubble wrap and a dash of Fragile Tape to ensure your item arrives in perfect condition.

How do you send my order?

We use Royal Mail tracked service. Free Delivery is via 48hrs tracked and Premium Delivery is either 24hrs tracked or Special Delivery.

How long does it take for my order to arrive?

Free Delivery - We aim to get you item to you within 3-5 days.

Premium Delivery - We unleash the hounds and try to get your order to you in 2 working days max.

Can I cancel my order?

Yes indeed, you can do this through your customer login. Or just contact us and we will be happy to help.

My order arrived damaged, what do I do?

Oh oh spaghettios, postman being playing footsie with your delivery. Not to worry, contact us and we can arrange a replacement for you.

I no longer need my item, can I return it?

Yes of course, if you haven't opened the item, just send it back along with your order number and we will refund your order in full for you. You can find our address on your invoice or on our about us page.

How do pre-orders work?

It's simple, put a pre-order in with £0 deposit and we will then reserve the item for you. When your item arrives in stock we contact you for payment. Once you have made payment we send your item. Simples, you can cancel your pre-order anytime if needed. No more having people keeping your deposit because you want to cancel a pre-order 😊

Do you collect any of the items you sell?

Yes indeed, personally I love those fantastic Sixth Scale figures by Hot Toys and the larger statues from Sideshow Collectibles. Superb quality display peieces, I also have a lot of the alien NECA Toys figures and I play a lot of the board games we sell.

How can I contact you?

You can find full contact details on our about us page.