Please note that we cannot cancel an order once it has been dispatched.
You must contact us before sending any items back to us. Please note that if your order has already been dispatched, we will request that your order is returned prior to a refund being offered. Please see returns policy below for more details.
In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 14 working days of receipt.
If the unwanted items are unopened and returned in their original condition including tags and packaging, we will refund you money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required.
You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had free delivery will be charged the normal delivery costs once goods are returned.
We are not able to accept the return of opened and/or part used goods.
Faulty or Defective Items
In the event that an item is defective, faulty or sent in error by us, you may return the item(s) by post, or may contact us to arrange a courier to retrieve the item(s) within 14 working days of receipt to qualify for an exchange or refund.
Due to the complexity of certain products, no exchanges can be given on selected items. If a replacement is available, we will send the replacement free of charge.
We will refund the cost of the item plus the cost of any postal or courier charges paid by the customer as part of their initial order. For orders out of the UK, we don't cover the cost of returning.
Please note that 'defective' means the item doesn't work properly i.e. lights-up function doesn't work. Any painting, packaging problems are not covered.
We are not responsible for quality control, we are only a retailer.
We recommend that you use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) as you will be responsible for the returned products until they reach us.
Your refund will be processed within 10 working days of receipt of the return.